Privacy Policy

Last Updated: 20th November 2025

1. Introduction

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice calling platform ("Service").

2. Information We Collect

2.1. Information You Provide

  • Account Information: Name, email address, username, password, phone number
  • Payment Information: Billing address, payment method details (processed by our payment processor)
  • Profile Information: Company name, business details
  • Content: AI agent prompts, knowledge base documents, call scripts, notes
  • Communication: Support requests, feedback, and correspondence

2.2. Information Automatically Collected

  • Usage Data: Call logs, call duration, call transcripts, call recordings, agent performance metrics
  • Technical Data: IP address, browser type, device information, operating system
  • Analytics Data: Feature usage, page views, session duration, error logs

2.3. Information from Third Parties

  • Payment Processors: Transaction history, payment status
  • Telephony Providers: Call metadata, call quality metrics
  • AI Service Providers: Conversation data, transcript data

3. How We Use Your Information

We use the information we collect to:

  • Provide the Service: Process calls, manage subscriptions, deliver features
  • Process Payments: Handle billing, invoicing, and payment processing
  • Improve the Service: Analyze usage patterns, fix bugs, develop new features
  • Communicate with You: Send service updates, respond to support requests, send billing notifications
  • Ensure Security: Detect fraud, prevent abuse, protect user accounts
  • Comply with Legal Obligations: Meet regulatory requirements, respond to legal requests

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

4.1. Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Payment Processors (Paddle): Process payments and manage subscriptions
  • Telephony Providers: Route and record phone calls
  • AI Service Providers: Generate voice and process conversations
  • Cloud Storage Providers: Store your data securely
  • Analytics Providers: Help us understand service usage

4.2. Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to:

  • Comply with legal processes
  • Protect our rights and property
  • Prevent fraud or abuse
  • Ensure user safety

4.3. Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4. With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Storage and Security

5.1. We implement industry-standard security measures to protect your information, including encryption, access controls, and secure data centers.

5.2. Your data is stored on servers located in the United States. By using the Service, you consent to the transfer of your data to these locations. We implement appropriate safeguards to protect your data in accordance with applicable data protection laws, including encryption, access controls, and compliance with industry security standards.

5.3. While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5.4. You are responsible for maintaining the security of your account credentials.

6. Call Recordings and Transcripts

6.1. Calls made through the Service may be recorded and transcribed for quality assurance, analytics, and service improvement purposes.

6.2. You can access, download, and delete your call recordings and transcripts through your account dashboard.

6.3. Call recordings and transcripts are stored securely and are accessible only to you and authorized service personnel.

6.4. We may retain anonymized call data for analytics and service improvement after you delete your account.

7. Your Rights and Choices

7.1. Access and Correction

You can access and update your account information at any time through your account settings.

7.2. Data Portability

You can export your data, including call logs, transcripts, and recordings, through your account dashboard.

7.3. Deletion

You can request deletion of your account and associated data by contacting us. We will delete your data within 30 days, except where we are required to retain it by law.

7.4. Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or by updating your preferences in your account settings.

7.5. Cookies

You can control cookies through your browser settings. However, disabling cookies may affect Service functionality.

8. GDPR Rights (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Request limitation of data processing
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing of your data for certain purposes
  • Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@jotnexus.com.

9. CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request information about personal information collected, used, and shared
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
  • Right to Non-Discrimination: Exercise your rights without discrimination

To exercise these rights, contact us at support@jotnexus.com.

10. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will delete it immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to such transfers.

12. Data Retention

12.1. We retain your account information for as long as your account is active or as needed to provide the Service.

12.2. We retain call recordings, transcripts, and logs for the duration specified in your plan or until you delete them.

12.3. We may retain certain information after account deletion to comply with legal obligations, resolve disputes, and enforce agreements.

13. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

16. Complaints

If you are located in the EEA and believe we have not addressed your privacy concerns, you have the right to file a complaint with your local data protection authority.